Shipping policy

SHIPPING POLICY

Order processing

Orders are processed in the order they are received. Once your order is packed and handed to the carrier, you will receive a shipping confirmation email with tracking information. If you do not see it, please check your spam folder before contacting us.

Please review your shipping address carefully at checkout. We are unable to reroute a package once it has left our facility, and orders returned to us due to an incorrect or incomplete address may be delayed.

Delivery estimates

Any delivery estimate shown at checkout or in your confirmation email is an estimate only and is not guaranteed. Transit times vary based on destination, carrier volume, weather, holidays, customs processing, and other factors outside our control. We are not responsible for carrier delays.

Tracking

Tracking information becomes active once the carrier scans your package into their network. There is sometimes a lag between when a label is created and when tracking begins to update. If your tracking has not updated for an extended period, email us at thesummerfinds@gmail.com with your order number and we will investigate with the carrier.

Lost, delayed, or damaged shipments

If your package is significantly delayed, arrives damaged, or is marked delivered but cannot be located, contact us at thesummerfinds@gmail.com with your order number. We will work with the carrier to resolve it and will issue a replacement or refund where appropriate.

International orders

International customers are responsible for any customs duties, import taxes, or brokerage fees assessed by their country. These charges are set by your local authorities and are not included in the price you paid at checkout. Customs processing may add time to delivery.

Our guarantee

Every order is covered by our 30-day satisfaction guarantee. Full details are in our Refund Policy.

Questions

Email us at thesummerfinds@gmail.com and we will be glad to help.