Refund policy

Refund Policy

We stand behind every order with a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days of your order date at thesummerfinds@gmail.com and we will make it right.

Because our products are personal care and consumable goods, we do not accept physical returns for health and safety reasons. There is nothing to ship back. Approved requests are handled as refunds.

Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us at thesummerfinds@gmail.com with your order number and a photo of the item and packaging so we can resolve it quickly.

Delayed or missing orders
If your order is significantly delayed or does not arrive, contact us with your order number and we will investigate with the carrier and issue a replacement or refund where appropriate.

How to request a refund
Email thesummerfinds@gmail.com with the name used on the order and your order number. We will confirm receipt and let you know the outcome of your request.

Exceptions
Refunds outside the 30-day window are handled case by case. Gift cards are non-refundable.

Exchanges
We do not process exchanges. If you would like a different product, request a refund on your current order and place a new order separately.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel within 14 days of receiving it, for any reason and without justification. Contact us at the email above to start that process.

Refund processing
Once your refund is approved, it is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at thesummerfinds@gmail.com.